C2HR Connectivity Providers Compensation Survey

C2HR Connectivity Providers Survey

The C2HR Connectivity Providers Compensation Survey is an annual compensation survey providing industry-specific benchmarks for salaries, incentives and other compensation components to cable multiple systems operators (MSOs), satellite and telecommunications operators and home security companies.

Jobs covered in the Survey include corporate positions as well as field operations and installation technicians and customer service positions. The Survey has been the benchmarking resource for compensation professionals in the MSO industry since its inception in 2002.

Survey Participation Inquiries

To inquire about Survey participation and access to results, contact The Croner Company today.

World-Class Participants

In 2025, 11 companies – representing approximately 100,000 employees – are using Croner C2HR Survey data to benchmark compensation for 165 positions, understand salary differentials and establish rational pay structures throughout their organizations.

The participant companies in the Survey report represent the majority of industry employers and therefore provide strong industry representation. They include the largest MSOs as well as regional cable and telecommunications operators.

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Valuable Data for Critical Decisions

Participant companies use our Survey results to understand salary differentials, benchmark sector-specific compensation, establish rational pay levels and pay structures and make well-informed decisions about their competitive bonus plans and equity plans.

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Position Data Query

  • C2HR Connectivity Providers Compensation Survey participation includes access to Croner’s Position Data Query on our Survey Portal.

  • This interactive tool allows users to select a position along with cuts of the data, and then a printer-friendly page of selected results will be immediately available.

  • CLICK HERE to view a sample of the Position Data Query, including the types of cuts available by position and the presentation format.

Significant Features

Of the C2HR Connectivity Providers Compensation Survey

  • Major players in this industry – large and small – rely on the results to attract and retain key employees

  • Over 600 industry-specific jobs covered at full range of levels, from CEO to Trainee Installer

  • Compensation data for executives includes regression analyses by revenue and subscribers

  • Policies and Practices reported include short-term and long-term incentive plans and amenities offered

  • Interim Merit Budget Survey conducted in August included in participation fee

  • Tools for Analysis include Paired Comparison and Titles Matched reports

  • Results delivered online via our secure Survey Portal, which allows you to download presentation-ready reports for every position (for all results and/or specific cuts)

  • Annual Trends Report is presented to participant companies at annual Survey Planning Meeting

Key Dates and Survey Pricing

2026 Survey Schedule

Survey Planning Meeting: Wednesday, February 11, 2026 (via Zoom)

Questionnaire Distribution: March

Data Effective Date: March 1

Completion Deadline: April

Full Report of Results Published: End of September

Review of Results Webinar: November

Salary Budget Survey Supplement: August

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Content & Connectivity Human Resources

Content & Connectivity Human Resources members benefit from exceptional educational, networking and industry resources. Companies who are not members of Content & Connectivity Human Resources are encouraged to join. To learn more, please visit the Content & Connectivity Human Resources website at c2hr.com.

Confidentiality Yields Quality Results

The Croner Company conducts all of our surveys as an independent third party. You can trust us. We have many decades of experience successfully ensuring the security, confidentiality and consistency of the data we provide.

Confidentiality

All participant submissions are processed securely and held in strict confidence. Survey results are reported only in summary form; no attribution is made to any specific data from any participating entities.

Limited Distribution

Survey results are distributed only to the participants in each survey. All participants are required to sign an agreement that confirms they will abide by our confidentiality standards.

Antitrust Compliance

The Croner Company’s data aggregation and reporting practices adhere to industry-standard statistical methodologies consistent with the analytical framework articulated in the DOJ/FTC “Guidance for Human Resource Professionals” (October 2016) and with longstanding federal antitrust enforcement principles.

Secure Data Management

All of our data submission, storage and distribution practices adhere to privacy and security standards established by the U.S. National Institute for Standards and Technology (NIST), the European Union’s General Data Protection Regulation (GDPR) and the joint E.U.-U.S. Privacy Shield Certification program. Click here for more information regarding our privacy policies.

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To Participate

To inquire about participating in this survey, contact us today.