C2HR Connectivity Providers Compensation Survey

C2HR Connectivity Providers Survey

The C2HR Connectivity Providers Compensation Survey (formerly the C2HR Cable and Satellite MSO Compensation Survey) is an annual compensation survey providing industry-specific benchmarks for salaries, incentives and other compensation components to cable multiple systems operators (MSOs), satellite and telecommunications operators and home security companies.

Jobs covered in the Survey include corporate positions as well as field operations and installation technicians and customer service positions. The Survey had been the benchmarking resource for compensation professionals in the MSO industry since its inception in 2002.

Survey Participation Inquiries

To inquire about Survey participation and access to results, contact The Croner Company today.

World-Class Participants

In 2023, 13 companies – representing approximately 126,000 employees – are using Croner C2HR survey data to benchmark compensation for 184 positions, understand salary differentials and establish rational pay structures throughout their organizations.

The participant companies in the Survey report represent the majority of industry employers and therefore provide strong industry representation. They include the largest MSOs as well as regional cable and telecommunications operators.

Valuable Data for Critical Decisions

Participant companies use our Survey results to understand salary differentials, benchmark sector-specific compensation, establish rational pay levels and pay structures and make well-informed decisions about their competitive bonus plans and equity plans.

Download PDF Survey Data

Position Data Query
  • C2HR Connectivity Providers Compensation Survey participation includes access to Croner’s Position Data Query on our survey web portal.

  • This interactive tool allows users to select a position along with cuts of the data, and then a printer-friendly page of selected results will be immediately available.

  • CLICK HERE to view a sample of the Position Data Query, including the types of cuts available by position and the presentation format.

Significant Features

Of the C2HR Connectivity Providers Compensation Survey
  • Major players in this industry – large and small – rely on the results to attract and retain key employees

  • Over 607 industry-specific jobs covered at full range of levels, from CEO to Trainee Installer

  • Compensation data for executives includes regression analyses by revenue and subscribers

  • Policies and Practices reported include short-term and long-term incentive plans and amenities offered

  • Interim Merit Budget Survey conducted in August included in participation fee

  • Tools for Analysis include Paired Comparison and Titles Matched reports

  • Results delivered via secure online data portal, which allows for customizable excel spreadsheets and presentation-ready reports for every position

  • Annual Trends Report is presented to participant companies at annual Survey Planning Meeting

Key Dates and Survey Pricing

2024 Survey Schedule

Survey Planning Meeting: January 2024

Questionnaire Distribution: March

Data Effective Date: March 1

Completion Deadline: April

Full Report of Results Published: Late September

Review of Results Webinar: November

Salary Budgets Survey Supplement: August

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Content & Connectivity Human Resources

Content & Connectivity Human Resources members benefit from exceptional educational, networking and industry resources. Companies who are not members of Content & Connectivity Human Resources are encouraged to join. To learn more, please visit the Content & Connectivity Human Resources website at c2hr.com.

Confidentiality Yields Quality Results

The Croner Company conducts all of our surveys as an independent third party. You can trust us. We have many decades of experience successfully ensuring the security, confidentiality and consistency of the data we provide.


All participant submissions are processed securely and held in strict confidence. Survey results are reported only in summary form; no attribution is made to any specific data from any participating entities.

Limited Distribution

Survey results are distributed only to the participants in each survey. All participants are required to sign an agreement that confirms they will abide by our confidentiality standards.

Safe Harbor Practices

The Croner Company’s data aggregation and reporting practices adhere to U.S. Department of Justice and industry standard “Safe Harbor” guidelines to ensure full regulatory compliance and enhance the integrity of all survey results.

Secure Data Management

All of our data submission, storage and distribution practices adhere to privacy and security standards established by the U.S. National Institute for Standards and Technology (NIST), the European Union’s General Data Protection Regulation (GDPR) and the joint E.U.-U.S. Privacy Shield Certification program. Click here for more information regarding our privacy policies.

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To Participate

To inquire about participating in this survey, contact us today.