Connectivity Providers | MSO Telecom | The Croner Company

C2HR Connectivity Providers Survey

The C2HR Connectivity Providers Compensation Survey (formerly the C2HR Cable and Satellite MSO Compensation Survey) is an annual compensation survey providing industry-specific benchmarks for salaries, incentives and other compensation components to cable multiple systems operators (MSOs), satellite and telecommunications operators and home security companies.

In 2021, 13 companies, representing approximately 128,000 employees, are using Croner C2HR survey data to benchmark compensation for 160 positions, to understand salary differentials and to establish rational pay structures throughout their organizations. The participant companies in the Report represent the majority of industry employers and therefore provide strong industry representation. They include the largest MSOs as well as regional cable and telecommunications operators.

Jobs covered in the survey include corporate positions as well as field operations and installation technicians and customer service positions.

View the positions covered in the Survey:
2021 C2HR Connectivity Providers Position Grids

Click on the tabs below for more information.


Participant Companies

2021 Participant Companies:

ALLO Communications
Altice USA, Inc.
Buckeye Broadband
Cable One, Inc.
Charter Communications, Inc.
Comcast Cable Communications Inc.
Cox Communications Inc.
Easton Utilities
Google Fiber Inc.
Midcontinent Media, Inc.
RCN Telecom Services, LLC
TDS Telecom

Position Grids & Job Families Reported

To view a PDF of the complete list of jobs by family and by level, please click here:
2021 C2HR Connectivity Providers Position Grids

List of Job Families:

General Management
Field General Management
Strategy and Development
Product Development / Management
Legal Counsel
Data Privacy
Environmental Health and Safety
Human Resources
Technical Recruiting
Facilities / Real Estate
Program Management
Project Management
Technical Project Management
Training Instructional Design
Business Intelligence
Business Intelligence Engineering
Data Science
Information Technology
Information Technology / Cyber Security
Network Operations Center
System Administration
Product Engineering
Voice Engineering
Video Engineering
DevOps Engineering
Wireless Engineering
Software Engineering
Web Development
Technical Operations
Network Operations Maintenance
Plant Maintenance
Fiber Installation
Installation / Service
Home Security Installation / Service
Wireless Installation / Service
Service Auditing
Installation / Service Technical Support
Provisioning (Orders)
Market Research
Digital Marketing
Pricing and Offer Management
Public Relations / Media Relations / Community Affairs / Corporate Communications
Regulatory Affairs / Government Relations
Program Acquisition
Local On-Air Talent
Local Production
Video Production
Master Control
Advertising Traffic
Customer Care
Customer Care Retention
Customer Care Quality
Customer Advocacy
Customer Care Traffic & Scheduling
Customer Care Technical Support
Customer Care Acct Services / Billing
Workforce / Traffic Management
Business / Commercial Network Support
Direct Sales
Home Security Sales
MDU Sales
MDU Sales Account Management
Market Development / Access Management
Commercial General Management
National Enterprise Commercial Sales
Major Account / Enterprise Commercial Sales
Small-to-Medium Business Commercial Sales
Commercial Sales Engineering
Commercial Inside Sales
Carrier Sales
Commercial Sales Acct Management
Commercial Sales Support
Third Party Sales
Outbound Sales
Inbound Sales
Embedded Retail Sales
Regional Retail Sales
Store Retail Sales
Channel Sales Management
Sales Operations
Lead Generation
Inside Collections
Field Collections

Position Data Collected and Reported

To view a sample of a position data page from the report, click here:
Sample Position Information - Exec, Salaried, Hourly, Sales

The Compensation Data Report reports the following compensation elements for each position:

  • # of Incumbents Reported
  • # of Companies with Match
  • FLSA
  • Geographic Composition
  • Percentage of Companies Offering Short-Term Incentives, by Plan Type
  • Incumbent Eligibility for Short Term Incentive Plan
  • Base Salary
  • Target Total Cash Compensation
  • Actual Total Cash Compensation
  • Actual Cash Awards as % of Base Salary
  • Base Salary and Total Cash Compensation by U.S. Region, U.S. Subregion & Metro Area
  • Urban vs. Rural
  • Specialty: Residential or Residential & Commercial
  • Paired Comparison Position Match Analysis for Base Salary, Actual Total Cash Compensation and Total Direct Compensation
  • Differentials (of average pay between organization levels by job family category)

For Executive Positions:

  • Regression Report, corresponding to company revenue size and number of subscribers

Policy Data Collected and Reported

The Full Report of Results covers Policies and Practices, including all of the sections below:

  • Corporate Operating Statistics: Revenues, Subscribers, Employees
  • Field Operating Statistics:  Revenues, Subscribers
  • Salary Adjustment Budgets
  • Formal Short Term Incentive Plans
  • Long-Term Incentive Plans
  • Long-Term Incentive Award Sizes

Each year, participants select additional policies and practices of interest that year. These subjects are not covered every year, but instead are covered on a rotating basis. Rotational items include:

  • Pay Positioning Philosophy
  • Variable Pay Design Features
  • Sales Incentive Plans
  • Time Off Practices
  • Benefits and Selected Prerequisites
  • Cellular Telephone Policies
  • Severance Policies
  • Differential Pay Practices
  • Automobile Benefits

Survey Schedule

Survey Planning Meeting:
January 21, 2022

Questionnaire Distribution:
March 25

Data Effective Date:
March 1

Completion Deadline:
April 29

Full Report of Results Published:
Late October

Review of Results Webinar:

Salary Budgets Survey Supplement:

Participation Fee

The 2022 Participation Fee is $10,500.

Additional Custom Analytical Reports Available to Survey Participants
For an additional fee, a participant company may select a subset of companies from the participant list for a custom rerun of the data made up only of the list of companies selected. A minimum of ten companies is required for a custom report.

A custom rerun of the full dataset, including all additional cuts reported for each position such as geographic or scope, is $1,500. A custom rerun that includes the "All Incumbents" line of data by position (no additional cuts reported) is $750.

Register to Participate

To register your company for participation in this Survey or to ask questions, please email us at

Purchase of 2021 Results as a "Non-participant"

Purchase of the Current Report
By signing a Participation Agreement to participate in the 2022 Survey, a company may purchase the 2021 Report for $18,200.


The Croner Company conducts this Survey as an independent third party on behalf of the Survey's participants. All data are held in strict confidence and are reported only in summary form. No attribution is made to any specific data from any participating companies. The Croner Company aggregates data using DOJ "Safe Harbor Guidelines" to ensure full regulatory compliance of the Survey report.

Survey reports are distributed only to participants and all participants are required to sign an agreement that confirms they will abide by our confidentiality standards.

Content & Connectivity Human Resources (C2HR)

Content & Connectivity Human Resources members benefit from exceptional educational, networking and industry resources. Companies who are not members of Content & Connectivity Human Resources are encouraged to join. To learn more, please visit the Content & Connectivity Human Resources website at

Content & Connectivity Human Resources
1717 North Naper Boulevard, Suite 102
Naperville, IL 60563
(630) 599-7120